I will be visiting some offices and speaking with some physicians/administrators who are currently using or have previously used the Greenway EMR/PM program.  This will be an important evaluation for us because of the growth Greenway has experienced in recent years.  They have been very successful in some of their advertising campaigns and VAR partnerships.  We would like for anyone who has experience with this program, good or bad, to post their experience below.  I have already spoken with a few practices who are still on the fence about the program and but plan to make a decision by the end of this year.  Any feedback would be greatly appreciated.  A good friend of mine is a PM&R doc and he just purchased the Greenway suite for his office and surgery center.  I did not agree with the way Greenway did the database integration between the practice and ASC but other than that the local VAR seemed to be a responisble IT vendor.

I think the thing that bothers me most about most of the EMR companies out there is that the EMR/PM sales reps are complete idiots when it comes to practice application and work flow issues.  It is really pathetic when you sit through a demo with a PCP practice and the EMR company is showing you how great the program works to schedule surgeries.  Or how about, sitting through a presentation in an ASC with a sales rep who is showing you how the great the program works in a hospital setting.  These “minor” issues just go to show, in my opinion, how little most of these EMR reps really know about the work-flow differences between specialties and facilities.